Terms & Conditions for Citywide Shine

1. Website use

By browsing this site, you agree to use it responsibly and only for lawful purposes. You’ll see service details, request a booking, and contact us using the details provided here. That’s the whole point, isn’t it?

2. Service bookings

Appointment requests are subject to availability, property access, and scope confirmation. We may ask for photos, room counts, or floor details so the team arrives ready for the job.

• Move-in and move-out cleans may need extra lead time.
• Specialised floor and window cleaning can require tailored equipment.
• Large commercial spaces may need a site review before final pricing.

3. Estimates and payments

Quotes are based on the information you provide at the time of booking. If the property changes, the final service price may change too. Fair? Absolutely. We’ll always aim to confirm any adjustment before work begins.

4. Access, safety, and cancellations

We need safe access to the property and a suitable working environment. Please let us know about pets, fragile surfaces, alarm systems, or parking restrictions ahead of time. Need to reschedule? Tell us as soon as you can so we can reassign the slot.

5. Customer responsibilities

You’re responsible for sharing accurate property details and securing valuables or sensitive items before the visit. Our crews work carefully, but a clear space helps them deliver the best finish without delays.

6. Our service promise

Citywide Shine aims to deliver reliable residential and commercial cleaning with consistent standards, respectful communication, and practical support. We believe good service is visible in the details: edges, corners, and the little things that make a room feel finished.